MTBW Services provides telephone support between the hours of 8:00 a.m. and 5:00 p.m. (EST), Monday through Friday (except holidays).
Telephone support covers routine questions and problems related to the normal operation of the customer’s systems. Routine is defined as any questions that can be addressed quickly over the telephone and do not require an on-site visit for resolution.
Customer support issues which require onsite visits will be scheduled and billed at normal rates, unless a previous support contract is in place.
Much more than a traditional help desk, the Remote Support desk provides our customers with professional and immediate support without the costly overheard. Our help desk is fully-staffed by certified IT professionals.