Ransomware Attack Leaves Logistics Company with Disabled Systems, Manual Processes, and Customer Delays

The devastation after a ransomware attack on global logistics company Toll Group demonstrates the impact a simple ransomware attack can have on operations.

The last thing any shipping company wants to tell its customers is that deliveries will be suspended indefinitely. But, that’s exactly what Australian logistics company Toll Group needed to communicate to some of their customers in the wake of last week’s ransomware attack.

In response to quickly identifying the ransomware attack, Toll chose to immediately isolate and shut down infected systems which impacts several customer-facing applications. Employing over 40,000 people worldwide, the loss of any application places a burden on staff to figure out how to maintain operations. In Toll’s case, according to one notification, reverting back to manual processes in some cases was necessary.


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