KnowBe4's Chief Evangelist Strategy Officer, Perry Carpenter, took a bit of time and summarized the crazy month of March 2020 looking at the exponential growth…
Why Choose A Certified ISO 9001:2015 IT Service Provider?
What is ISO 9001:2015?
2 minute read
The ISO, or International Organization for Standardization, is an independent, non-governmental body that develops international standards —like specifications and guidelines for manufacturing, health and safety, environmental preservation, and more. Nearly 1 million companies across 170 countries have achieved ISO 9001 certification.
ISO 9001 is the international standard for a quality management system (“QMS”). In order to be certified to the ISO 9001 standard, a company must follow the requirements set forth in the ISO 9001 Standard. The standard is used by organizations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement.
There are seven quality management principles that form the basis for ISO standards:
- Customer focus
- Process approach
- Evidence-based decision making
- Relationship management
ISO 9001:2015 Process
To be certified ISO 9001:2015 compliant, we went through an internal-audit and a two-stage audit with an external, independent party. We documented all functional processes within the Quality Management System, creating performance metrics for each method for measurement. Additionally, we examined and observed all relevant functional processes, ensuring they are performing as intended.
What are the benefits?
The benefits of achieving ISO 9001 compliance are vast. It offers our customers assurance that our management systems are continually assessed and approved– providing you with the highest standard of customer service, along with many other advantages:
- Tangible proof that we attach great importance to offering quality products and excellent customer service
- Minimizes mistakes
- Improves reporting and communications
- More reliable production scheduling and delivery
- Standards maintained by annual assessments